• $28.6/hour
  • Benefits Included
  • On-site Remote Hybrid
  • Full Time
  • Canada
  • February 29, 2024

Job Description

This section outlines the role.

About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program , NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace™ for Giving Back.

What We Offer:

Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements
Comprehensive extended health care coverage with 100% premium cost paid by the employer
A retirement savings plan with a generous matching contribution
Opportunities for career development and tuition reimbursement
A clear path for career advancement within a growing organization
An equipment allowance and provided computer equipment
Starting annual vacation of three weeks, with additional paid time off during the final week of December
Generous paid Federal and Provincial holidays, personal days, and sick leave
Job Type: Regular, Full-time

Salary: $55,000

Position Summary
The Alumni Placement Specialist provides job development and career coaching services to NPower Canada graduates, ensuring their ability to secure and retain employment. This involves developing job placements with new and existing employer partners, along with liaising between graduates and their supervisors to ensure that placements are proceeding smoothly, and expectations are being met. This also includes connecting graduates with mentors, organizing professional development and networking events for alumni, and supporting alumni with pursuing further education to advance in their careers.

This position plays a pivotal role in ensuring that NPower Canada achieves its core outcome of placing at least 80% of alumni into employment and/or higher education within 6 months of graduation.

Accountabilities & Deliverables

Employer Engagement

Engage potential employers who are most likely to hire NPower Canada graduates, providing them with evidence-based outcomes of participant success in the IT/ Digital industry in order to motivate them to hire youth.
Maintain a dual-customer approach, matching graduates with opportunities best aligned with their skills and interests, while offering employers a high-quality, reliable talent solution.
Develop an in-depth understanding of an employer’s needs, values, and available positions through asking questions, listening carefully and then demonstrating understanding by matching the employer with candidates whose goals, interests and aptitudes are aligned with their needs.
Foster the creation of long-term hiring partnerships that serve both employers and youth.
Alumni Coaching and Placement

Pre-screen program participants for employment readiness and suitability for specific roles by conducting telephone and online assessments and mock interviews.
Curate rosters of suitable participants based on employers’ specific hiring needs and skills requirements.
Guide program participants through employers’ recruiting systems and processes, ensuring that online applications, background checks and other critical steps are completed in a timely and accurate manner.
Liaise between employers and participants to obtain feedback on interviews, extend offers of acceptance and complete any other required paperwork.
Provide job retention coaching to alumni, assisting graduates to successfully resolve challenges in the workplace, improve workplace communication skills and overcome performance issues.
Alumni Placement Monitoring and Support

Act as first point of contact for inquiries from employer partners and NPower Canada alumni, providing timely support and proactively resolving concerns.
Connect frequently with graduates and their supervisors to ensure that expectations are being met, obtain updates and offer additional support as needed.
Conduct supervisor quality checks and satisfaction surveys to obtain feedback and flag any issues for follow-up.
Data Collection, Administration and Reporting

Ensure timely, accurate and comprehensive entry of case notes and related program information into Salesforce database, ensuring data integrity and security.
Conduct quarterly surveys with graduates to track data related to employment status, career progression, further educational attainment and related metrics.
Prepare regular statistical reports on progress towards job placement and retention KPIs.
Alumni Career Development Coaching

Organize hiring events for alumni to connect them with jobs and support their continued career progression.
Support alumni with planning for their continued education.
Provide job retention coaching to alumni, assisting graduates to successfully resolve challenges in the workplace, improve workplace communication skills and overcome performance issues.
Connect with alumni for a minimum of sixty (60) months post-hire, touching base on a frequent and consistent basis via telephone, e-mail and text to confirm employment/educational status and to offer support as needed.
Who you are:

2-3+ years of job development and human services experience.
Post-secondary education in human resources, business, human services or a related area is preferred.
Enthusiastic self-starter who perceives challenges as opportunities.
Thrives on helping youth achieve their career goals and connecting employers with great talent.
Familiarity with HR best practices regarding recruitment, onboarding and performance management.
Highly agile and adaptable to changing environment.
Exceptional communication and issue resolution skills; ability to navigate sensitive situations with diplomacy and tact.
Excellent time and task management and prioritization skills.
Proven ability to build credible relationships and demonstrate good judgement
Highly analytical and detail-oriented.
Proficient in data management and reporting; experience with Salesforce or a comparable CRM is an asset.
Excellent verbal and written communication skills demonstrated through the preparation and delivery of written reports, presentations and sensitive communications with employers and alumni.
NPower Canada is an Equal Opportunity Employer

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour.

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing [email protected]

At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

Please apply via our hiring platform here https://npowercanada.hiringplatform.ca/list/careers

Wages 55,000 per year 37.5 hours per week.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements **

Job Commitments

This section outlines the commitment expected of a successful applicant.

Job Type & Location

This job is offered under the following conditions:


Job Types

Full Time

30 hours a week or more and ongoing.

Business Location

Working Locations


Work on-site at the business location.


Work remotely from home; the location above is the main company address.


Work a combination of on-site and remote shifts as negotiated with the employer.


This job offers the following hours, schedules and shifts:

Weekly Hours Range

37 38

hours per week

Schedule Types

Fixed Hours

Hours will be set within the hour range by the employer.

Shift Start Times


Shifts may begin between 7am-11am


This section outlines the job's remuneration.


This job offers the following wage before taxes and other deductions:

Working on PWD Benefits

If you receive Person With Disabilities Assistance you can earn up to a certain amount after taxes and other deductions without affecting your benefits. For details see Annual earnings exemptions on gov.bc.ca.

Working on CPP Disability Benefits

If you receive Canada Pension Plan disability benefits you must inform Service Canada if earning more than a specific amount per year before taxes and other deductions. Details can be found under the "Doing paid work while receiving CPP disability benefits" heading in Section 5.0 of the Canada Pension Plan disability benefit toolkit.


This job offers the following benefits:




Retirement Plan

Life Insurance

Disability Insurance


This section outlines the job's required capabilities.


Up to 5 lbs pounds

...must be lifted and transported by hand as part of the job.

Physical Position

Negotiable / Flexible

Sitting and standing options are negotiable/flexible, or the job requires a combination of both.



This job requires multitasking.

Example: speaking while entering information into a computer.

Digital Literacy


Advanced computer & software use required.

Examples: spreadsheets, programming, media creation.

Repetitive Tasks

Negotiable / Flexible

The type/amount of repetitive tasks and/or daily duties can be negotiated with the employer or are otherwise varied.



This job requires critical thinking and independent problem-solving.

Example: resolving a customer complaint within company policy.

Workplace Noise


The position is remote or the workplace is silent.

Support & Guidance

Negotiable / Flexible

Support and guidance needs can be negotiated or is available periodically throughout the day.

Team Size

Up to 5 peers peers

...are part of the team this role will work with on a daily basis.

Break Flexibility

Negotiable / Flexible

Break structure can be negotiated in collaboration with the employer to ensure it meets their business needs.

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